Shipping policy

Last Updated: September 22, 2026

At Kova Haute, we are committed to delivering your streetwear pieces safely, securely, and as quickly as possible. This Shipping Policy explains how and when we dispatch orders, what shipping methods are available, and how you can track your delivery.

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 2 business days.
Orders placed on weekends (Saturday afternoon and Sunday) or public holidays will be processed on the following business day.
During high-volume periods, product drops, or major sales events, order processing may take up to 3 to 5 business days. We appreciate your patience while we pack your pieces with care.

2. Shipping Methods & Delivery Timeframes

We partner with reputed, reliable courier networks to ensure swift transit across India. Estimated delivery times begin once your parcel has been handed over to the courier:

Standard Shipping: 4 to 7 business days across most metro cities and major urban areas.
Express / Air Shipping (if available at checkout): 2 to 3 business days to select metro locations.
Regional / Remote Locations: Deliveries to remote pin codes, Jammu & Kashmir, and the North East may take 7 to 10 business days.

Note: Delivery times are estimates and may occasionally vary due to external logistics conditions, weather events, or regional holidays.

3. Shipping Costs

Shipping charges are calculated at checkout based on your order total, delivery destination, and selected shipping tier:

Standard Prepaid Orders: Free on all orders above ₹1,999; a flat ₹99 on orders below that.
Express Delivery: Flat ₹199 (where serviceable).
Cash on Delivery (COD): COD is available at no additional handling fee.

4. Tracking Your Order

Once your order leaves our warehouse, you will receive an automatic dispatch notification via email and WhatsApp containing:

Your courier partner name (e.g., Delhivery, Blue Dart, Shiprocket).
Your unique Air Waybill (AWB) / Tracking Number.
A direct link to track your shipment in real time.

Please allow up to 12 to 24 hours for the courier tracking page to reflect initial scan updates.

5. Delivery Issues and Delays

Delivery Attempts: Our courier partners typically make up to 2 to 3 delivery attempts before returning an undelivered parcel to our facility.
Incorrect Address / Contact Info: Please double-check your delivery address, landmark, and phone number at checkout. We are not responsible for delivery delays or lost packages resulting from incomplete or inaccurate addresses provided by the customer.
Failed Deliveries (RTO): If a package is marked Return to Origin (RTO) due to multiple failed delivery attempts, incorrect contact information, or refusal to accept without valid reason, a re-shipping fee of ₹99 may be charged to re-dispatch your package.
Damaged or Tampered Parcels: If your outer packaging arrives visibly open, crushed, or tampered with, please do not accept the parcel. Take a quick photo or unboxing video and notify our support team within 24 to 48 hours of delivery at support@kovahaute.com.