Refund policy

Last Updated: September 22, 2026

At Kova Haute, we take pride in the quality, craftsmanship, and fit of our streetwear. If an item does not meet your expectations, we are here to help make the return or exchange process smooth and transparent.

1. Return Window

  • You may request a return or exchange within 14 days from the date of delivery.

  • Requests initiated after 14 days cannot be accepted.

2. Return Eligibility Criteria

To ensure fairness and hygiene, returned garments must meet the following conditions:

  • Unworn & Unwashed: Items must show no signs of wear, stains, odors, perfume, or cosmetic marks.

  • Original Packaging & Tags: Garments must have all original brand tags, security ribbons, and packaging intact.

  • Proof of Purchase: A valid Order ID, receipt, or original tax invoice must accompany your request.

3. Exchanges (Size or Color Swaps)

  • If your item does not fit as desired, we offer exchanges for alternative sizes or colors (subject to stock availability).

  • Once your return parcel reaches our facility and passes physical inspection, your replacement piece will be dispatched within 2 to 3 business days.

  • If the requested size or item is out of stock, we will issue a full refund or store credit according to your preference.

4. Damaged, Defective, or Incorrect Items

We inspect all pieces prior to fulfillment. In the rare event that you receive a defective garment, incorrect size, or damaged parcel:

  1. Contact us within 48 hours of delivery at support@kovahaute.com.

  2. Include your Order ID and clear photos or a brief unboxing video highlighting the defect or incorrect item.

  3. Once verified, we will arrange a complimentary reverse pickup and immediately dispatch a brand-new replacement at no additional cost, or issue a full refund.

5. Non-Returnable Items

For hygiene and production reasons, the following items are final sale and cannot be returned or exchanged unless received defective:

  • Accessories (e.g., hats, caps, socks, jewellery).

  • Intimate apparel or base layers.

  • Custom-altered, personalized, or made-to-order garments.

  • Items marked explicitly as "Final Sale" or purchased during warehouse clearance events.

6. Return Shipping Costs & Reverse Pickups

  • Defective or Incorrect Orders: We arrange reverse pickup and cover all transit costs.

  • Standard Returns & Size Exchanges: We provide free reverse pickup across eligible pin codes at no extra charge.

  • Self-Ship Locations: If your postal code is not serviceable for reverse pickup by our courier partners, you may self-ship the package to our warehouse address. Upon receiving the parcel and receipt, we will reimburse shipping costs up to ₹100 in store credits.

7. Refund Process & Timelines

  1. Inspection: Once your return arrives at our facility, our quality team inspects the item within 2 to 3 business days.

  2. Approval Notification: You will receive an email update confirming whether your return has been approved.

  3. Payout Execution:

    • Prepaid Orders: Refunds are credited back to your original payment method (Credit/Debit Card, Net Banking, or UPI) within 5 to 7 business days from inspection approval.

    • Cash on Delivery (COD) Orders: Refunds are processed via secure direct bank transfer (NEFT/IMPS) or instant store credit, depending on your choice. A secure verification link will be shared to collect your bank details.

8. How to Initiate a Return or Exchange

To start a return request, reach out through any of our support channels:

  • Email: support@kovahaute.com

  • WhatsApp / Support Line: +91 97 4078 8004

  • Subject Line Format: Return Request - Order #[ORDER NUMBER]

  • Warehouse / Return Address: Kova Haute Returns, Heritage The Bosque, B205, Mapusa, Siolim, Goa 403507, India